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Shipping & Returns


If you are not happy with a product you have received from us and have returned it to us, we will conduct an investigation to determine whether a refund is necessary, once accepted we will give you a full refund to your original payment method (refunds can take up to 3-5 working days for your bank to process)


Buyer pays return postage.
If you wish to return a product to us for whatever reason, please contact us first regarding your order.
Our returns address;

Frost Holdings
Unit 4 London Ebor Business Park
YO26 6QY

Our Couriers

We use the following couriers;

Delivery information

Our Couriers
Delivery Costs
Delivery Timescales

Our Couriers

We use the following couriers;

Up To 2kgRoyal Mail
2kg To 25kgUPS

Delivery Cost

We use the following couriers;

Delivery CostCourier
Royal Mail 1st Class Small Parcel upto 2kgRoyal Mail
UPS upto 25KG£5.25 (FREE over £40)

Delivery Timescales

Our cut off time for deliveries is 14.00PM, any orders placed after this time will be dispatched on the next working day. Below is a list of delivery times specific to each delivery name

Delivery CostTimescale
Royal Mail1-2 Working Days
UPS24hr Delivery


Tracking availability is dependant on the type of delivery you have selected, if tracking is available, you will be sent a link once your order has been dispatched.