Shipping & Returns
Refunds
If you are not happy with a product you have received from us and have returned it to us, we will conduct an investigation to determine whether a refund is necessary, once accepted we will give you a full refund to your original payment method (refunds can take up to 3-5 working days for your bank to process)
Returns
Buyer pays return postage.
If you wish to return a product to us for whatever reason, please contact us first regarding your order.
Our returns address;
Frost Holdings
Unit 4 London Ebor Business Park
Poppleton,
York,
YO26 6QY
Our Couriers
We use the following couriers;
Delivery information
Our Couriers
Delivery Costs
Delivery Timescales
Tracking
Our Couriers
We use the following couriers;
| Weight | Courier |
|---|---|
| Up To 2kg | Royal Mail |
| 2kg To 25kg | UPS |
Delivery Cost
We use the following couriers;
| Delivery Cost | Courier |
|---|---|
| Royal Mail 1st Class Small Parcel upto 2kg | Royal Mail |
| UPS upto 25KG | £5.25 (FREE over £40) |
Delivery Timescales
Our cut off time for deliveries is 14.00PM, any orders placed after this time will be dispatched on the next working day. Below is a list of delivery times specific to each delivery name
| Delivery Cost | Timescale |
|---|---|
| Royal Mail | 1-2 Working Days |
| UPS | 24hr Delivery |
Tracking
Tracking availability is dependant on the type of delivery you have selected, if tracking is available, you will be sent a link once your order has been dispatched.